Find the right installer for your roof windows
Whether you opt for pitched roof windows, flat roof windows or a sun tunnel, you’ll want to ensure you hire a professional roof window installer to complete the job properly. Luckily, some of our roof window manufacturers have offered their advice on finding the right installer for your project. The experts at Velux and Fakro have provided their top tips on hiring the right professional. This includes specialist, certified installers that are known and trusted by the companies. Here, you’ll find everything you need to know about finding the right roof window installer, so you can ensure your new glazing looks amazing.
Browse online reviews
It goes without saying that online reviews are a great place to start when finding a roof window installer. Online reviews can give you an insight into the experience of others before you. They can also help to highlight the advantages and disadvantages of an installer, too. Pay attention to whether the company has 5-star reviews. If not, explore why, being sure to take into account whether their low ratings seem fair. How does the installer respond to online complaints and did they show a willingness to rectify issues? Take a look at Checkatrade for real customer reviews and remember, as Fakro suggests: “If it looks too good to be true, it probably is.”
Go with a brand-certified installer
Every glazing manufacture will have a list of certified installers that they know and trust. Velux takes its accreditation scheme very seriously and wants to ensure you choose a competent installer. Every Velux-certified installer is a members of the only government-endorsed scheme for tradesmen, TrustMark. The brand’s Certified Installers must also comply with stringent checks and assessments by independent industry experts. This includes an examination of their financial records and trading history, documentation of public liability insurance, and references from previous customers. Hiring a brand-certified installer really is the best way to ensure your professional will deliver high-quality results.
Find a TrustMark-approved installer
When you hire a TrustMark Registered Business, you know you have found an organisation or professional that has been thoroughly vetted to meet required standards. They will have also made a considerable commitment to good customer service, technical competence and trading practices. TrustMark ensures that all registered businesses stick to these standards, giving you confidence. TrustMark has a database of tradesmen, who have all been approved. By selecting a roof window installer that has been vetted by TrustMark, you’re much more likely to hire a professional that will complete the job properly.
Listen to word of mouth
Word of mouth and recommendations is another fantastic way of ensuring you hire the right roof window installer. If people you know have hired them before and had a positive experience, then they are probably a safe bet. But always remember to do your own research and don’t take all recommendations at face value, especially if you don’t really know the person that is providing you with the feedback.
Review their website
For the most part, a competent company or professional will have a website showing their past works and offering advice and guidance. A website can give you a sense of credibility, since it shows a commitment to the profession. Additionally, it makes researching an installer that much easier. “A trusted and verified phone number and address gives a sense of reassurance that the installer is both legitimate and available to be contacted if you need them,” Fakro suggests.
Ask to see examples of their past work
The experts at Fakro suggest approaching an installer and asking to see examples of their past work. “A picture tells a thousand words more than a simple review can,” they say. “Details of previous installations are a good indication of the quality and standards of an installer. If you can see the standards of their service, you can make a more informed decision as to whether or not you can trust them to install your roof window.” If the installer is unable, or unwilling, to show you images of past projects, then it might be worth giving them a miss.
Ask about service guarantees
Before you choose to hire a roof window installer, ask whether they offer custom service and satisfaction guarantees on their work. If so, this shows they are confident in their abilities and that they will complete the installation to a certain standard. This means that if you’re not 100% happy with the work, they will return to fix any issues, within reason. Guarantees show competence, but also provide you with peace of mind before you hand over any cash. At Roof Window Outlet, our expert manufacturers all offer 10-year guarantees as standard – a sign of real quality.